Home About Us Crib Bedding Wood Cribs NASA Dura Crib Metal Cribs Twin Cribs Traditional FAQ Contact Us Information Favorite Blogs
Frequently Asked Questions
Q: What is your return policy?
A: Returns must be requested within 5 days of receipt. Re-pack the product in the original box. All returned products must be in the original condition with all packing material and instructions. We cannot issue a full refund if any items do not meet these conditions. We will not accept any returns sent COD.
 
Q: What is your policy on items damaged in shipping?
A: Should damage occur during shipment, do not refuse any shipment. Leave the merchandise in the original container and contact the delivering carrier and Perfect Crib at 1-541-660-7894 within 5 days. You will be advised by an agent as to subsequent procedures.
 
Q: What is your exchange policy?
A: Exchanges can only be made on items of equal or greater value and must be approved by Customer Service; the restocking fee is waived on all exchanges. We can not accept any exchanges or returns on the following items: custom bedding or furniture, any used or cleaned items, and any cut yardage. For complete return/exchange instructions please call or email us at customercare@perfectcrib.com
 
Q: What is your refund policy?
A: Refunds and/or exchanges on any items must be made within 30 days of purchase.Customers have 15 days from shipdate to receive refunds. However, damaged items must be reported within 5 days of receipt. Once the original item is returned and processed, your credit card account will be credited for the full amount minus a 35% restocking fee within 30 days of package being received, accepted and quality checked at our returns department.
Once the material has been ordered for a Custom Order, Client is responsible for material(s) even if the order is cancelled. Please note that shipping charges are the customer's responsibility for returns/exchanges.
Cancellations: Orders may be cancelled prior to shipping.
 
Q: Can you expedite my order?
A: We will gladly rush any order so that it will ship within 14 business days of order entry. A 35% non-refundable fee is applied to all Rush Orders. Rush Orders may not be cancelled. Even sooner shipping is available. Contact a sales associate at either 541-660-7894 or customercare@perfectcrib.com for a custom quote.
 
 
 
 
 
Q: What is the difference between a Dura-Crib and a wooden crib?
A: The Dura-Crib is an injection molded "Lexan" N.A.S.A. plastic product. Lexan is used in bullet-proof glass and astronauts' helmets. The wooden crib is made out of North American white birch and white maple (both hard woods). They are made in America by Americans who receive a fair wage.
 
Q: Why would I want a Universal Canopy Bedding Set if I only want to put up the crib in its standard configuration?
A: You use the drapes, valances and sleeves for nursery window dressings.
 
Q: What pieces are usually included in the Universal Canopy Bedding?
A: The Universal Canopy Bedding normally includes 4 drapes, 4 valances, 1 bumper, 1 coverlet, 1 dust ruffle, and ties. Sheets, quilted or waterproof pads as well as all different styles of dome covers are sold separately.
 
Q: What is the difference between contour and safety sheets?
A: Contour sheets are fitted onto the mattress much as ordinary adult fitted sheets. Safety sheets use more fabric and fit much more securely, making it impossible for an infant to remove.
 
Q: May I return linens?
A: For the purposes of public health and safety, and in conformance with State laws, items of personal hygiene when sold at retail may not be accepted for return or exchange after having left the premises from where they were sold. No exchanges on any item that has been laundered or dry-cleaned.
 
Q: What is the warranty on your cribs?
A: Perfect Crib agrees to repair or replace (at its discretion) any missing or defective parts within the first 30 days of ORIGINAL purchase. Perfect Crib reserves the right to refuse free repairs or replacement of parts damaged by retail display of the crib or user mishandling. For repair or replacement parts please contact your authorized Perfect Crib retailer or call 541-660-7894. Before making your call, please be prepared to provide the Crib model number, original purchase date, part description and proof of purchase. This guarantee applies only to original purchase.